How can we help?
This page helps you get support quickly. Use the right channel for product issues, billing questions, account access, privacy requests, or security reporting.
Overview
gist. support is organized by topic so you can reach the right channel without delay.
- Product and general support: hello@gistapp.net
- Privacy and data requests: privacy@gistapp.net
- Security vulnerabilities: security@gistapp.net
Troubleshooting
Before contacting support, please run these quick checks:
- Confirm your Mac is running a supported version of macOS (13 Ventura or later).
- Quit and relaunch gist., then retry the same action.
- Confirm your sign-in session is active.
- Confirm your internet connection is stable and API requests can complete.
If the issue persists, email hello@gistapp.net with your macOS version, gist. app version, exact steps to reproduce, and a screenshot when possible.
Billing
gist. supports both App Store billing and direct Lemon Squeezy billing. Manage your subscription in the channel where you purchased.
- App Store purchases: upgrade or cancel from Apple subscriptions settings.
- Direct purchases: use Lemon Squeezy receipt links or billing portal.
- If paid access does not unlock, include your order/receipt details for entitlement checks.
Account
For Apple Sign-In errors, direct license activation issues (`gist://activate`), access restoration, or free usage/subscription questions, contact hello@gistapp.net.
- Apple Sign-In failure or token verification issues
- License key validation or activation deep-link issues
- Account access or recovery support
- Usage count, plan status, or unexpected lock states
Privacy and security
For privacy rights requests, data deletion inquiries, or policy questions, email privacy@gistapp.net. You can also review our Privacy Policy.
To report a potential security vulnerability, email security@gistapp.net with detailed reproduction steps and impact.
Contact
Use the channel below that matches your request type.