Legal

Refund Policy

Refund Policy for gist.

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20 free captures first

Try gist. fully before paying, no credit card required.

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Cancel anytime

Cancel direct billing via Lemon Squeezy or App Store billing through Apple subscriptions.

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14-day review window

We review eligible technical or mistaken renewal cases within 14 days of initial purchase.

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How to request

Direct billing: email support. App Store billing: use Apple's Report a Problem.

Overview

This policy explains how cancellations and refund requests are handled for gist. subscriptions.

Policy scope: this page covers both direct purchases billed via Lemon Squeezy and purchases billed via the Mac App Store.

Try Before You Buy

We offer 20 free captures to every user, with no credit card required. This allows you to fully test the speed, accuracy, and utility of gist. on your specific Mac hardware before committing to a paid plan.

Direct purchases include license key activation inside the app (via `gist://activate`) after checkout success.

Subscription Cancellations

You may cancel your Monthly or Annual subscription at any time. For direct billing, use your account settings or Lemon Squeezy receipt link. For App Store billing, cancel from Apple's subscription settings.

Access after cancellation: upon cancellation, you will continue to have "Unlimited" access until the end of your current billing period.

Refund Eligibility

Because we provide a functional free trial, we generally do not offer refunds for "change of mind" or once a billing cycle has been utilized.

However, we want you to be happy with the tool. We will consider refund requests within 14 days of your initial purchase if:

You experienced a verified technical issue that our support team could not resolve.
You were accidentally charged for a renewal after a timely cancellation request.

Direct billing only: the eligibility criteria in this section apply to purchases billed by Lemon Squeezy.

App Store Refunds

If your subscription was purchased through the Mac App Store, Apple is the merchant of record and handles all refund decisions.

To request an App Store refund, use Apple's Report a Problem flow: reportaproblem.apple.com.

We cannot issue or approve App Store refunds directly, but we can help document technical issues for your Apple request if needed.

How to Request a Refund

For direct (Lemon Squeezy) purchases, email support@gistapp.net with your order number and a brief description of the issue.

For Mac App Store purchases, request refunds via reportaproblem.apple.com.

We aim to process all requests within 3-5 business days.

Refund support

Include your order number, purchase date, and a short explanation so we can review quickly.

support@gistapp.net